ABSTRACT
This study was carried out to examine information technology and customer's loyalty in the service industry using Ecobank Uyo, Akwa Ibom State. Specifically, the study examined To find out if there is any significant relationship between Information Technology and service delivery.the study also, ascertain the influence of Automated Teller Machine on customer loyalty in Ecobank of Nigeria Plc.and examine how Electronic fund transfer affects customer loyalty in the banking sector. The study further, find out how mobile Banking affects customers loyalty of Ecobank of Nigeria Plc branches in uyo.the study, Identify problems militating against quickteller implementation in Ecobank.lastly,the study suggest measures on Information Technology implementation. In Akwa Ibom State. The study employed the survey descriptive research design. A total of 30 responses were validated from the survey. From the responses obtained and analyzed, the findings revealed that there is a significant relationship between Information Technology and service delivery.also, Automated Teller Machine has influence on customer loyalty in Ecobank of Nigeria Plc.lastly, Electronic fund transfer affects customer loyalty in the banking sector. The study recommend That organizations, especially Ecobank, should improve on their use of information technology in other to retain their customers.and also,that Ecobank should improve on their brand as a favourable corporate image can boost sales
ABSTRACT
This research work presents a computerized grade evaluation system that is developed to collect, process, a...
Background of the study
Various classifications have been made on Foreign Direct Investment (FDI). For...
ABSTRACT
The fundamental target of both Islamic law of war and international Humanitarian law is to protect the Rights...
Abstract
The study is on an assessment of Almajiri system of Islamic education by democratic governments in the North-West Geo-Political...
ABSTRACT
This project work was undertaken to survey the use of audio visual aids in the teaching and learning of English...
ABSTRACT
This research was carried out to assess Lecturers‟ ICT Competencies in the Use of Electronic Information Resources for Teaching...
ABSTRACT
The problems of unemployment of youth in Nigeria are increasing in an unprecedented rate. Unem...
Background of the study
A home is one of life's most fundamental need. This need can be met for an individual in one...
ABSTRACT
This essay is written in partial fulfillment of the department of Philosophy’s requirement for the award...
EXCERPT FROM THE STUDY
The maternal knowledge on the routine immunization was poor (8.3%), however mother‟s and attitude...